Customer Service Advisor

Customer Service Advisor9-5, Monday – FridayHybrid – Milton KeynesRole purposeThe purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer-centric supportAbout usFounded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.Key responsibilitiesTo provide excellent levels of customer service, delight our customers, and leave a lasting impression and provide positive customer outcomes.Identify, support and manage vulnerable customers by tailoring the support provided, in a communication style that is appropriate to that individual customer.Identify and support any customer complaints with a strong emphasis on first point resolutionTo provide support to all our customers, across all our products, through various communication channels including telephony and email. As our service offering expands, this may also include webchat, WhatsApp and other social media platforms.Key Skills requiredCustomer Services experience, ideally in Financial ServicesAbility to multi-task and work in a fast-paced environment Ability to problem-solve customer queries and being able to provide real-time solutions.Excellent verbal and written communication skills and attention to detail.Excellent customer service, problem-resolution skills and strong PC skills.Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer complaints, questions or requests.Ability to meet deadlines along with excellent time management skills. Additional DetailsWe offer highly attractive reward package; the typical benefits include: 25 days holiday entitlement increasing with servicePension PlanPrivate Medical Insurance Dental CoverIncome ProtectionLife Assurance Employee Referral BonusGatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://www.thecurvegroup.co.uk/privacy-policy/