Customer Service Advisor

We have a fantastic Full time opportunity for a Customer Service Advisor to join our team at London Golders Green.

This full time role will be working onsite at London Golders Green Station, between the hours 07:50 am to 20:10 pm.

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite in London Golders Green, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

Successful applications will be invited to attend an onsite assessment on Wednesday 19th June.

What you'll do...

To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.

Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy

Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment

Promote a cohesive, empowered and engaged working environment

Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

What you'll need...

English language skills

Experience of front-line customer service in a fast paced environment

Positive attitude to customer service and personal development

Ability to work in a team or independently on your own initiative

Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

The ability to work shift patterns including weekends and bank

What we offer in return for your hard work and commitment…

22 paid days annual leave [Pro Rata]

Free Coach travel for yourself

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner

50% discount for friends and family on full fares on our coach services

A free smart comfortable uniform

A company pension

Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing

Private online GP service

Exclusive benefits and savings from thousands of the UK's largest retailers and service providers

Endless opportunities for progression within the business

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment