Customer Service Advisor

This is a part time role, but you will need to work full time (Mon-Fri, 09:00-17:30) for the first 5 weeks during the training period.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our fantastic Bexhill office, which is next to the seafront and only a short walk away from Collington station.

Working Hours/ Shift Patterns:

We have 3 options for part time hours. You will have the opportunity to select your preferred option if invited for an interview.

Option 1 - Total Hours 19.5

Monday - Start at 11.30 and work for 7.5 hours

Thursday - Start at 14.00 and work for 4 hours

Friday - Start at 14.00 and work for 4 hours

Saturday - Minimum of 4 hours to be completed

or

Option 2 - Total Hours 19.5

Monday - Start at 14.00 and work for 4 hours

Thursday - Start at 14.00 and work for 4 hours

Friday - Start at 14.00 and work for 4 hours

Saturday - Maximum 7.5 hours to be completed

or

Option 3 - Total Hours 19.5

Thursday - Start at 14.00 and work for 4 hours

Friday - Start at 14.00 and work for 4 hours

Saturday - Maximum 7.5 hours to be completed

Sunday - 4 hours to be completed between 9.00 - 13.00

Training:

You can choose to join one of our training groups that begin on the 29th July or 19th August. The five weeks of in-office, full-time training will consist of both classroom-based and hands-on learning, and you will then apply your learning and assist our customers under the supervision of our seasoned coaches. Once you finish the 5-weeks intensive training, you will change to your part-time hours and shift schedule and move to a Hybrid Working pattern (1 day a week in office).

Please be aware that you cannot have any holiday in the first 7 weeks, which is the Training and Coaching period. This is to ensure that you develop the abilities and self-assurance to work on your own, along with the rest of the group.

Salary:

Earn £12,740 for 19.5 hours a week, plus bonus, benefits and pay rise potential. This is equivalent to £24,500 full time.

Your role:

Joining an extremely busy team, you'll be dealing with customers who have come to the end of their policy and are looking to renew. So, it's about explaining why their quote may be different from the previous year, making sure they're comfortable with their new quote, and handling any of their concerns, so they're happy to stay with us. That means talking confidently about our products, giving them accurate information first time, and making sure they understand everything, so they don't need to call us back.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company, and community.

Benefits you'll receive:

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the office with the option to do more depending on your preference)

A fantastic open plan modern office

We promote a relaxed, friendly & diverse working environment

'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

Generous holiday allowance

Pension match up to 10% of your salary

Life insurance (4 x base salary)

Discounted Hasting Direct products

Discounts & cashback with well-known retailers

Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

Refer a friend scheme - earn £500 for every friend you refer

We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:

Click apply now to fill out our short application form, most of which you can auto-fill using your CV.

You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre.

The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate.

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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