Customer Service Advisor

A new role has come our way to work as a Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.

The Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor will be able to deal with high volume orders and work in a fast paced environment.

Your responsibilities will include:

• Coordinating deliveries and input orders in the order management system
• Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing
• Keep customers up to date throughout the delivery process
• Take incoming calls, live chat and email enquiries from customers in an efficient manner

Profile:

• Fluency in English essential, desirable a second language
• Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment
• Experience working in an online customer support, customer services, or client support is a key requirement
• Previous experience dealing with larger international clients is essential
• Solid knowledge of Microsoft operating systems
• An interest in fashion, luxury or retail industry is desirable

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.