Customer Service Advisor Care & Wellbeing Hub (Childrens) G2

Position: Customer Service Advisor Care & Wellbeing Hub (Childrens) G2

Location: 36 Orchard Street, Lincoln, LN11XX

Start Date: ASAP

Contract Duration: 12+ Weeks (3+ Months)

Working Hours: 37 hours per week

Pay Rate: PAYE: £ 12.76 Per hour

Job Reference: OR(phone number removed)              

Job Responsibilities

Act as the first point of contact for concerns relating to children's safety and wellbeing.

Handle telephone calls from the public, police, healthcare professionals, teachers, and partner agencies.

Gather accurate and detailed information by asking appropriate questions.

Record information clearly and accurately on internal systems.

Ensure all case details are factual, complete, and submitted to Children's Social Care.

Provide professional, empathetic, and confidential customer service.

Manage sensitive and potentially distressing calls calmly and professionally.

Use Microsoft Office and internal databases to maintain accurate records.

Follow safeguarding procedures and organisational policies at all times.

Person Specification

Previous customer service or call handling experience.

Excellent verbal and written communication skills.

Strong listening, questioning, and information-gathering skills.

Ability to type accurately while speaking on the phone.

Good attention to detail and accurate data entry skills.

Confident using Microsoft Office and computer systems.

Able to remain calm, resilient, and professional in sensitive situations.

Empathetic, patient, and compassionate approach.

Strong organisational and time management skills.

Flexible, adaptable, and able to work in a fast-paced environment.

Eligible to work in the UK.

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