Customer Service Advisor Complaints

Customer Relations Executive

Contract Type: Permanent

Are you passionate about delivering exceptional customer service and resolving complaints? Do you thrive in a collaborative environment where your contributions matter? If so, we have the perfect opportunity for you!

About the Role:
As a Customer Relations Executive, you will play a crucial role in ensuring our customers receive the best service possible. You'll work collaboratively with various departments to address customer concerns regarding our products and services, all while adhering to regulatory timeframes. Your mission? To turn dissatisfaction into satisfaction!

What You'll Be Doing:

• Provide exemplary complaint resolution and outstanding customer service, ensuring fairness and consistency.
• Communicate effectively, acknowledging complaints promptly and keeping customers informed throughout the process.
• Collaborate closely with operational teams to maintain clear communication with customers until their complaints are resolved.
• Understand and research customer communications, highlighting key points with a fair and reasonable attitude.
• Maintain compliance with regulatory requirements related to complaint handling and customer expectations.
• Keep accurate records of customer interactions in our CMS system and update the complaints log.
• Become a subject matter expert in complaints and customer resolutions, supporting our contact centres.
• utilise your leadership experience to guide and support the team.

Experience You'll Gain:

• Comprehensive knowledge of how our organisation operates by working across multiple departments.
• Excellent verbal and written communication skills as the first point of contact for customers.
• Strong relationships with line managers and team members that foster a supportive work environment.
• Experience in a fast-paced corporate setting, with opportunities to influence and improve processes.

What We Offer:

• A full induction to familiarise you with our organisation and its values.
• Ongoing learning opportunities to develop core skills for success.
• A culture that encourages you to be your true self at work.
• Regular 1:1s for guidance and support, with clear objective setting and coaching.

Key Experience & Skills:

• Strong verbal and written communication skills.
• Previous experience in a complaints role, particularly within a regulated environment, is desirable.
• Good decision-making and judgement skills.
• Knowledge of the Motor Finance industry would be a plus!

Attributes & Behaviours:

• Proactive and task-focused, with the ability to work efficiently on your initiative.
• Team-oriented, promoting an inclusive and collaborative environment.
• Strong time management and organisational skills.
• Customer-focused, always willing to put yourself in the customer's shoes.

Ready to Take the Leap?
If you're enthusiastic about making a positive impact in customer relations and are eager to grow within a supportive team, we want to hear from you! This is more than just a job; it's an opportunity to develop your skills and progress your career in a dynamic industry.

Apply Now! Join us in creating outstanding customer experiences every day! Your journey starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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