Customer Service Advisor - Dynamic Team

Calling all customer service gurus! 

I am on the hunt for an experienced Customer Service Agent for a repeat client in Staines. My client is a dynamic and innovative provider of IT services, committed to delivering exceptional customer experiences. As a Customer Service Agent, you’ll play a crucial role in ensuring that their clients receive top-notch support at all times and will be joining a young and vibrant team! This is a Monday-Friday position, working 40 hours per week with a 1 hour lunch break. Working hours are 9am-5pm. 

Main duties: 

• Handle inbound calls from customers, addressing enquiries, resolving issues, and providing excellent service.
• Interact with customers via email and live chat, maintaining a professional and helpful tone.
• Collaborate with team members to meet service level agreements and exceed customer expectations.
• Utilise strong written communication skills to correspond effectively with clients.

Key requirements:

• Previous customer service experience is essential.
• Familiarity with the tech, 1st line support or healthcare industries is advantageous.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a team.

What’s in it for you:

• Competitive salary: £26,700 - £28,000 per annum
• Monday to Friday schedule (no weekends!!)
• Hybrid working (two days working from home after probation)
• Free staff parking
• 25 days of annual leave
• 8% pension contribution per month
• Private healthcare coverage