Customer Service Advisor - Financial Services

Customer Service Advisor - Financial Services | City of London

Salary: £16.00 per hour
Hours: 2pm - 11pm | Hybrid - 3 days office, 2 days home
Location: City of London - Amazing office with free breakfast and lunch.

Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it.

We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one.

What you'll be doing

Handling inbound calls from customers about accounts, payments and transactions
Resolving queries first time where possible, and escalating appropriately where not
Accurately recording customer information and case notes on internal systems
Investigating issues and following them through to resolution
Identifying and supporting customers in vulnerable circumstances in line with company policy
Working to internal procedures and regulatory standards on every interactionWhat you'll need

Customer service or contact centre experience (financial services background welcome but not essential)
Clear, confident communication and genuine listening skills
Strong attention to detail - accuracy matters in a regulated environment
Comfortable picking up new systems and software quickly
Able to stay composed and effective in a fast-paced, high-volume setting
Availability to work the 2pm - 11pm shift patternWhat's on offer

Full training and ongoing development, including support towards financial services qualifications
Hybrid working after training
Clear progression routes into complaints, fraud, operations and beyond
A supportive team environment in a business that's growing quicklyInterested? Apply now with your CV.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Only candidates based in UK and eligible to work in UK are allowed