Customer Service Advisor - French and Dutch Speaking

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of our products, and will handle queries and consumer complaints about these products and their consumption.

At the core of the multi-skilled Careline team, you will work alongside fluent subject matter experts, as well as quality and knowledge specialists, to ensure that the our consumers receive the quality of care expected while following the our procedures and quality processes.

You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues.

Responsibilities:

• Respond to consumer queries and concerns on social media
• Publish, monitor, and moderate social engagement
• Ensure timely and effective resolution of issues
• Work with subject matter experts and quality specialists
• Follow Danone procedures and quality processes

Skills Required:

• Fluent French and Dutch speaker
• Excellent written and verbal skills in French and English
• Effective communication and empathy
• Customer care experience, preferably in the food industry
• Strong interest in food and foods for special medical purposes
• IT skills: Google Suite, Microsoft Office; CRM knowledge like Salesforce is a plus
• Flexible to work shifts
• Self-motivated and a team player

Why Work for Us:

• Fun and sociable team environment
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Charity involvement and fundraising days
• Campaign-specific benefits including discounts, incentives, and prizes
• Recommend a friend scheme with a £500 reward
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes
• Cycle to work scheme

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