Customer Service Advisor Full Time

Customer Service Advisor – Full Time

Gigabit Networks is a high -growth Internet Service Provider,
specializing in gigabit -capable connectivity for residential homes and
businesses across the UK. 

As part of a rapidly growing service team within
Gigabit Networks, we need smart, energetic, self -starters who can support
our residential and business customers during installation and the duration of
their contract with Gigabit Networks.

This is a desk -based role,
although a hybrid role would be considered for the right candidate. Our Leicester
Head Office is based on the De Montfort University Campus.

The day -to -day tasks
of this role are listed below.

·        Delivery of service for our
consumer customers for services including FTTP and SIP phone overlay

·        Liaising with sales staff to
ensure we have all the details needed to provision a service.

·        Liaising with suppliers to ensure
the smooth delivery of a service from order to delivery.

·        Walking the customer through the
order to process to ensure they are updated at every step of the process.

·        Ensuring that a customer’s service
has been delivered correctly and that they have everything they need post order.

·        Passing all order details to
billing to ensure we recognise the revenue as soon as possible.

• Being the first line of support running
  basic checks from workflow before handing customers over to our 2^nd line technical support team for their issues to be resolved.
  

Requirements

Essential Skills

·        Excellent communications skills

o   Active Listening - effective at communicating via telephone.

o   Strong written communication

·        Highly organised, team player who
can work on own initiative.

·        Can do attitude and understanding
of putting the customer first.

·        Ability to use Office products
such as Word, PowerPoint, Excel etc.

·        Ability to work on site or remotely
(if hybrid)

Desirable Skills

·        Previous work experience in a telephone -based
customer services role

·        Knowledge of telecoms or IT
services

·        Previous knowledge or use of Zoho/CRM
systems

Benefits

For this role, we will be offering a competitive
salary relevant to experience as well as company benefits such as a pension, cycle to work scheme, health care and the ability to occasionally work from home