Customer Service Advisor - full training provided!

This a lovely company based in Welwyn Garden City who are looking for a customer service advisor to join their team as soon as possible.

We are looking for the right person who wants to learn and progress in their career. This role offers full training so would be ideal for someone just starting their career or maybe someone who has recently finished University.

Duties and responsibilities:

• Responding to customer service queries that have been raised by account managers
• Answering inbound calls and emails from customers regarding EV charging points and CMS usage
• Troubleshooting basic technical issues related to EV chargers and guide users through steps to reach a resolution
• Monitoring and escalating issues to technical support teams as needed
• Assisting customers in setting up and configuring charge points on the CMS portal
• Building strong relationships with suppliers and internal customers
• Ensuring the correct process, housekeeping and information is provided within CRM and the CMS portal
• Completing any ad-hoc tasks that have been issues
• Preparing EV contracts for the business development team and customers
• Staying up to date with product and software updates to provide informed support

Experience:

• Significant problem solving skills
• Highly customer focused
• Numerate
• Very good attention to detail
• Good team player
• Self-motivated with the ability to plan and prioritise workload
• Target driven
• Very good communication skills both internally and externally
• Excel skills

Perks!

• Salary is £24,000
• £3k p/a bonus (£750/quarter) which will be guaranteed for the first year.
• Pension
• Extra days holiday for your birthday
• Long Service awards
• 37hr week Monday-Friday (Everyone goes home 30mins early on Fridays)
• Generous company pension scheme*
• Employee discounts and savings*

Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in

*Available upon completion of probation.