Customer Service Advisor Grade 4

Job Title: Customer Service Advisor

Location: Liverpool

Contract: Temp - ongoing

Salary: £14.86 Umbrella p/h

Service Care Solutions are looking for a Customer Service Advisor for our clients in Liverpool. You will be responsible for delivering excellent customer service and provide resolutions o enquiries.

Key Responsibilities:

• To oversee individual inquiries, grievances, and customer requests.
• To actively contribute to the ongoing enhancement of customer access to high-quality, cost-effective services.
• To support the organisations dedication to Best Value and exceptional customer service.
• To achieve proficiency in all facets of services provided through the Careline Service, with comprehensive training provided.
• To adeptly utilise pertinent ICT systems and aid in creating, developing, and managing records, files, and statistical information.
• To furnish accessible and comprehensive information and advice to customers regarding all Careline services, staying current with service-related updates.
• To formulate, enhance, and uphold procedures and working practice codes that foster a quality-driven approach to service delivery.

Suitable Candidates experience: -

• Experience on working within a customer focussed role.
• Experience of responding, handling and resolving challenging customer queries.
• Experience in customer service soft skills including empathy and taking ownership.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on or send an E-Mail to