Customer Service Advisor - Hampton

My client is a nationwide Fleet Management company looking for an Account Executive to join their team.

The main purpose of the role is to provide support to Account Managers in maintaining and developing existing client relationships through proactive Management by acting as the main day to day point of contact for all clients.

Main responsibilities: To produce client documentation within defined time-scales.

To:

Produce new vehicle orders

Progress orders advising clients of any change

Generate and issue new vehicle contracts and monitor return

Arrange new vehicle deliveries / vehicle collections

Arrange vehicle re-allocations where required

To handle and solve all client and driver queries in a prompt and professional manner, seeking guidance from the Account Manager and/or other departments where necessary.

To manage and/or generate monthly customer invoicing and recharges.

To generate and authorise external supplier orders.

To produce regular and 'ad-hoc’ client reports within defined time-scales. To provide advice on rescheduling and early termination, seeking guidance from Account Manager, where necessary.

General

To maintain a professional attitude, building and maintaining relationships with internal and external customers.

To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales.

To deal with any concerns or issues that may arise, implementing preventative improvements.

To carry out any duties deemed reasonable over and above standard duties including, deputising in other roles in periods of absence.