Customer Service Advisor in Aftercare

Harvey Water Softeners, the leading provider of water softening solutions in the UK, is looking for a dedicated and customer-focused Customer Service Advisor within our Aftercare team. We are looking for both suitable candidates on a permanent basis and 6M FTC.

As a Customer Service Advisor at Harvey Water Softeners, you will play a vital role in delivering exceptional customer service and support to our valued customers. You will be responsible for addressing customer inquiries and concerns, providing product information and troubleshooting assistance, scheduling service visits, and ensuring customer satisfaction.

Key Responsibilities:

• Responding to customer inquiries via phone and email
• Providing product information and assistance with troubleshooting
• Scheduling service visits and coordinating with technicians
• Monitoring customer accounts and records
• Resolving customer complaints and issues
• Ensuring customer satisfaction and retention
• Maintaining a high level of product knowledge
• Collaborating with other departments to improve customer experience

Requirements:

• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle challenging customer situations
• Attention to detail and accuracy
• Good organizational and time management skills
• Proficiency in computer systems and software

If you are passionate about providing exceptional customer service and enjoy working in a supportive team environment, we would love to hear from you.

• Previous customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle challenging customer situations
• Attention to detail and accuracy
• Good organizational and time management skills
• Proficiency in computer systems and software