Customer Service Advisor (Insurance)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with Total Landlord Insurance, part of HFIS Limited – the group behind trusted brands such as mydeposits, Property Redress, Landlord Action and Hamilton Fraser.  HFIS Limited is part of Brown & Brown (Europe) Limited.

Working options | office-based with optional rotational remote working in line with divisional requirements

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | TLI Department Lead 

What we’re looking for:

As a Customer Service Advisor, you’ll be responding to all enquiries within agreed service levels making sure that a first-class service and the best advice is always delivered, so you’ll need to have excellent customer service skills with an excellent telephone manner.

This is a great opportunity for someone who has experience within the property sector, especially the private rented sector, but this is not essential.

Some of the things you'll get up to:

• Handling a range of enquiries relating to our Total Landlord Insurance product
• Actively developing and maintaining professional relationships with insurer partners, affiliates and other third parties
• Making sure all documentation issued and actions taken fall within the agreed service standards and Financial Conduct Authority (FCA) regulations.

We’d like you to have:

• An excellent level of written and spoken English with sound maths skills
• The ability to communicate clearly and precisely
• Excellent attention to detail, making sure high standards of quality are consistently maintained
• The ability to work within a team environment and cooperate with team members, building effective working relationships
• Drive and self-determination with the ability to implement solutions to problems
• The ability to plan and organise, making effective use of time and resources
• Sound knowledge of Microsoft Office packages and able to learn new systems and processes when needed
• A basic understanding of insurance or the financial services industry is useful but not essential  

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.