Customer Service Advisor / Internal Sales Representative

Customer Service Advisor / Internal Sales Representative

This is an excellent opportunity for a proactive Customer Service Advisor / Internal Sales Representative to join our team at TTS, supporting B2B customers through sales, account management and customer service within a commercial environment.

If you’ve also worked in the following roles, we’d also like to hear from you:

Customer Service Representative / Agent, Sales Executive, Account Manager, Client Account Executive, Inside Sales Executive, Sales Agent

SALARY: £29,000 per annum Basic Salary / £35,000 OTE (includes basic salary and potential quarterly bonus of up to £1,500) + Benefits

LOCATION: Redditch, Worcestershire, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Internal Sales Representative to become part of a growing, customer-focused team. This role plays a key part in managing customer relationships while driving sales performance across products and services.

As a Customer Service Advisor / Internal Sales Representative, you will act as a primary point of contact for customers, supporting enquiries, quotations, orders and after-sales queries while delivering a professional and consistent customer experience.

The Customer Service Advisor / Internal Sales Representative role is well suited to someone commercially aware, organised and motivated by achieving sales targets, building long-term relationships and contributing to business growth within a collaborative team environment.

ABOUT US

Thermal Transfer Solutions, is Europe’s leading thermal transfer ribbon converter, and a member of the Todaytec group of global companies. Working with printer OEM’s distribution partners, label converters and print brokers to help them significantly grow thermal transfer sales. The business is known for its technical expertise, high-quality products and commitment to customer satisfaction, reliable support, and long-term partnerships.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Customer Service Advisor / Internal Sales Representative include:

* Customer Relationship Management: Acting as the main point of contact for customers via phone, email and online channels

* Sales Support and Follow-Up: Managing enquiries, quotations, samples, demo equipment and orders through to completion

* Lead Generation and Conversion: Identifying and qualifying sales opportunities and converting enquiries into confirmed orders

* Upselling and Cross-Selling: Promoting complementary products and service contracts to maximise account value

* Complaint Resolution: Managing returns, quality concerns and service issues while liaising with internal teams to resolution

* CRM Administration: Accurately recording customer interactions, sales activity and data within the CRM system

* Sales Reporting: Preparing sales activity updates and performance information for management review

* Product Knowledge Development: Building technical understanding to provide informed guidance and recommendations

* Internal Collaboration: Working closely with engineering, production, quality and marketing teams

CANDIDATE REQUIREMENTS

* Previous experience in customer service, internal sales or account management within a B2B environment

* Proven ability to build and maintain strong customer relationships

* Experience of sales follow-up, upselling or closing opportunities

* Strong communication skills with a confident and professional telephone manner

* Experience using CRM systems, ideally HubSpot or similar

* Good attention to detail with accurate record keeping

* Strong organisational and time management skills

* A proactive, self-motivated and target-driven approach

* Competent IT skills including Microsoft Word, Excel and Outlook

* A positive team-focused attitude with flexibility to support colleagues

NO AGENCIES PLEASE

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P14221

This job is being advertised by AWD online on behalf of TTS

AWD-IN-SPJ
Only candidates based in UK and eligible to work in UK are allowed