Customer Service Advisor - Italian and English Speaking

*Key Details!*

Do you have the skills to fill this role Read the complete details below, and make your application today.
* *This is an Italian and English speaking role - Must be fluent in both languages (written and spoken)*
* *Salary: *£24,492,00 per year– Monthly paid (Equates to an hourly rate of £12.56)
* *Contract length:* 37.5 hrs p/w – Permanent
* *Training:* Paid training onsite – 4 weeks, Monday to Friday 9am-5.30pm
* *Production*: After training, onsite for 3 weeks, and then hybrid model based on needs: 1 day a week in the office and for training needs.
* *Schedule:* Monday – Friday 8.00 - 5:30
* *Expected start date:* 08.07.2024 or sooner
*The Role*
You will be responsible for resolving and escalating customer inquiries and complaints on behalf of a global Health Care organisation via telephone and e-mail. The environment is forward thinking and dynamic whilst ensuring the customer is the sole focus of each individual task.
* Supporting customers in English and Italian (written and spoken)
* Handle inbound complaints and inquiries (calls/e-mails) within guidelines established by the client and contact centre management
* Escalate interactions to field service engineers and sales representatives as required
* Deliver the highest quality customer experience on every transaction
* Work in a manner that promotes and supports the campaign
* Logging customer cases accurately on global internal database within legal spectrum
* Consistently achieve Quality Monitoring targets to meet client, customer and departmental targets
* Other duties as assigned
*What we need from you*
* *Good communication skills*: the ability to clearly and effectively communicate with customers both written and verbally in English and Italian
* *Active listening skills*: the ability to attentively listen to customers and understand their needs and concerns
* *Problem-solving skills*: the ability to quickly identify and resolve customer issues or complaints
* *Empathy*: the ability to understand and relate to the customer's perspective
* *Patience*: the ability to remain calm and composed
* *Adaptability*: the ability to handle a wide variety of customer interactions and adjust communication style as necessary
* *Positive attitude*: the ability to remain positive and upbeat even during difficult customer interactions
* *Strong teamwork skills*: the ability to work effectively with other agents and support teams
*Why work at Foundever?*
At *Foundever, *we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others. *Foundever* securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.
If this really interests you and are attracted in pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.
*What are you waiting for? Start your Foundever journey and click apply!*
*https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=386021&company=SitelPROD&st=397653C4666789BAD6C370AA96D13B574F52CB8A*
*Creativity, Commitment, Connection at Foundever Group*
*Everyone’s Welcome*
Foundever Group is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
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Job Types: Full-time, Permanent
Pay: £24,492.00 per year
Benefits:
* Casual dress
* On-site parking
* Work from home
Schedule:
* Day shift
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Kingston Upon Thames: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (required)
Language:
* English (required)
* Italian (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: 386021