Customer Service Advisor (Italian-speaking)

What’s in it for you…

• Salary: £27,430 base salary


• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly 


• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.


• Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).


• Hours: 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.


• Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 


• Start date: We'll kick things off with an induction group on the 9th March 2026

The Role

Are you relentless, curious, and customer-obsessed? 

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

Stiamo cercando consulenti al servizio clienti appassionati, entusiasti e ambiziosi per ampliare il nostro team di Bristol. I nostri consultenti sono dei veri campioni del servizio al cliente– adattabili, con spirito di squadra e sempre pronti ad intervenire ogni volta che i nostri clienti hanno bisogno di aiuto. Ti riconosci in questa descrizione? Allora parliamone!

What you’ll do…

• You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.


• Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!


• Deliver an excellent service across all channels. 


• You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!


• Juggle various systems, both internal and external.


• Take on problems with a "Right First Time" attitude.


• Own challenges and see them through to the outcome.


• Help us get even better at what we do by sharing feedback and ideas for improvement. 

What you’ll bring…

• Fluency in both written and spoken English and Italian. 


• You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!


• You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction.


• An ability to excel at building relationships and communicating clearly.


• You have a proactive, can-do attitude and serious problem-solving skills.


• A comfort with wearing multiple hats and juggling tasks efficiently.


• The confidence to suggest improvements and constantly better what we do and how we do it.

Please submit your CV in English.