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Customer Service Advisor (Italian-speaking)

icon building Company : Dojo
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Customer Service Advisor (Italian-speaking)

What’s in it for you…



  • Salary: £27,430 base salary

  • Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly 

  • Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.

  • Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).

  • Hours: 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.

  • Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 

  • Start date: We'll kick things off with an induction group on the 9th March 2026


The Role


Are you relentless, curious, and customer-obsessed? 


We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!


Stiamo cercando consulenti al servizio clienti appassionati, entusiasti e ambiziosi per ampliare il nostro team di Bristol. I nostri consultenti sono dei veri campioni del servizio al cliente– adattabili, con spirito di squadra e sempre pronti ad intervenire ogni volta che i nostri clienti hanno bisogno di aiuto. Ti riconosci in questa descrizione? Allora parliamone!


What you’ll do…



  • You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.

  • Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!

  • Deliver an excellent service across all channels. 

  • You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!

  • Juggle various systems, both internal and external.

  • Take on problems with a "Right First Time" attitude.

  • Own challenges and see them through to the outcome.

  • Help us get even better at what we do by sharing feedback and ideas for improvement. 


What you’ll bring…



  • Fluency in both written and spoken English and Italian. 

  • You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!

  • You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction.

  • An ability to excel at building relationships and communicating clearly.

  • You have a proactive, can-do attitude and serious problem-solving skills.

  • A comfort with wearing multiple hats and juggling tasks efficiently.

  • The confidence to suggest improvements and constantly better what we do and how we do it.


Please submit your CV in English. 

Original job Customer Service Advisor (Italian-speaking) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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