Customer Service Advisor - Temporary Maternity Cover

Customer Service Advisor – Temporary Maternity Cover

Seymour John is delighted to be recruiting on behalf of a well-established and growing business based in Telford for a Customer Service Advisor to join their team on a temporary maternity cover contract.

This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building positive relationships with customers. Working as part of a friendly and supportive team, you will play a key role in ensuring customers receive a professional and efficient experience at every stage of their journey.

The Role

As a Customer Service Advisor, you will be responsible for handling customer enquiries, processing orders, resolving issues, and providing a high level of support across multiple communication channels.

Key Responsibilities

* Managing inbound customer enquiries via telephone, email and online channels

* Processing customer orders accurately and efficiently

* Resolving customer queries and complaints in a professional and timely manner

* Providing product and service information to customers

* Maintaining accurate customer records and updating internal systems

* Liaising with internal departments to ensure excellent customer outcomes

* Supporting the wider team with administrative and customer service tasks

About You

* Previous experience within a customer service or customer support role

* Excellent communication and interpersonal skills

* Strong attention to detail and organisational abilities

* A positive, proactive, and customer-focused approach

* Comfortable using CRM systems and Microsoft Office applications

* Ability to work effectively both independently and as part of a team

What's on Offer

* £12.71ph, 37.5 hours per week (Monday to Friday)

* Friendly and supportive working environment

* Full training provided

* Opportunity to gain valuable experience within a successful business

* Convenient Telford location with on-site facilities

If you are a motivated customer service professional looking for your next opportunity and are available for a temporary maternity cover position, we would love to hear from you.

To apply or find out more, please contact Lydia at Seymour John
Only candidates based in UK and eligible to work in UK are allowed