Customer Service Advisor/Customer Service Agent Cross train into Tech

Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis as a Software Support Analyst. This software business provides the world’s leading technology platform for property management and estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing.
We’re looking for outstanding Customer Service people (no prior tech experience required) with brilliant communications skills (verbal & written) and a desire to learn, cross train and build a career in technology. You’ll require the following skills and experience:

1+ years’ experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success)
Outstanding written and verbal communications skills
Experience resolving customer queries by phone, email and chat
Strong problem solving and critical thinking skills
Keen interest in tech and tech savvy
Able and keen to learn technology skills
Happy to work in the office 3 days per week (Solihull)

£23k-£25k + bonus + benefits. Hybrid working. Birmingham (Solihull), West Midlands