Customer Service Advisors

Role: Customer Service Advisors - Call Centre
Location: Christchurch
Hours: 40 hours per week
Salary: £26,210 per annum

Our client based in Christchurch has an immediate requirement for Customer Service Claims Handlers to join their busy team. You will be the first point of contact for customers who have experienced unforeseen events, you must be able to empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

Day to day as a Claims Handler you will be responsible for investigating, negotiating, and settling claims whilst ensuring providing a high standard of customer service. You will assess customer claims against their policies to ensure that claims are quickly paid.

Applicants will have previous call centre or customer service experience and must be confident speaking to people on the phone with exceptional communication skills, highly organised under pressure with a strong level of attention to detail, ability to multi-task switching between calls and e-mails and have natural empathy and a flair for making a difference to customer experience.

The positions are offered on a permanent basis, a standard 40-hour week working Monday to Friday 09:00 am till 17:30 pm whilst training (approx. 5 weeks). When the training is complete you will then be required to work on a rota basis between the hours of 08:00 am & 18:15 pm Monday to Saturday. These shifts are weekly, and you would be required to work 1 in 6 Saturdays, (You will get a day off in lieu the week before). There may also be bank holidays included in your shifts.

The recruitment for these roles will start immediately, if successful at interview we have start dates available for 07th July and 11th August 2025.

For more information, please contact Mploy Staffing Solutions Christchurch office.