Customer Service Agent

Customer Account Manager - Full-Time | £25,080 + Bonus | Glasgow City Centre

Company:
The Zinc Group - a multi award-winning financial services company with over 14 years' experience supporting major UK and global brands across banking, telecoms, utilities, and healthcare.

Contract:
Permanent, 79 hours per fortnight
Shifts: Mon-Fri, 8am-8pm | Sat, 9am-4pm (on rotation)

Salary:
£25,080/year + performance bonus | Increases to £26,500 after 2 years
Location: Glasgow City Centre

Holidays:
30 days incl. bank holidays (increases with service)

Hybrid Working:
Available post-probation based on performance

The Role:

Join our growing Operations team to support customers with their financial challenges.
You'll handle inbound/outbound calls
help resolve outstanding debts
ensure a high standard of customer care in a regulated environment.

What We're Looking For:

Strong customer service skills (phone or face-to-face)

Empathy and confidence in difficult conversations

Excellent verbal and written communication

Motivated, target-driven attitude

What We Offer:

Full 3-week on-site training + access to Zinc Learning Academy,

Career development & funded external training,

Recognition schemes, prize draws, and social events,

Annual pay reviews and length-of-service awards,

'Refer a Friend' bonus & flexible holiday options

To Apply:
Send your up-to-date CV. Successful candidates will be contacted for interview. Background checks will be conducted due to the nature of our work.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.