Customer Service Agent

Our client is seeking a dynamic and self-motivated Customer Service Executive to join our team. You will be responsible for booking existing customers to oil collections/deliveries and supporting field sales teams in closing their deals with new customers.

Client Details

ur client is a leading, UK-wide energy company headquartered in the West Midlands and currently experiencing an exciting phase of rapid growth. As part of this expansion, they're looking to strengthen their dynamic customer service department by welcoming an enthusiastic and driven Customer Service Agent to the team.

Description

You will be responsible for:

• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
• You will maintain customer accounts and upsell other products to existing customers
• You will be required to negotiate pricing and retain customer accounts
• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
• Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
• Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
• Reporting on customer feedback, issues, and sales performance

Profile

• Experience of working in a high dial (80 -100 dials a day) targeted, time bound, environment
• Experience working in B2B customer service is essential.
• Excellent communication and interpersonal skills, both written and verbal
• A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers
• Proficient in Microsoft Office, Excel and CRM software is essential.
• Proactive and self-motivated approach to work.
• Ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments

Job Offer

• A rewarding role where your efforts directly impact company growth and your personal success
• Opportunities for career growth and development
• A supportive, friendly team culture that values your contributions
• Recognition and reward for top performers through a highly competitive salary