Customer Service Agent

Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry.

The client is seeking a Customer Service Agent to be the first point of contact for their B2B customers. The successful candidate will play a vital role in maintaining strong client relationships by responding to enquiries, managing orders, coordinating deliveries, and providing post-sale support.

• Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries
• Conduct outbound calls to build client relationships and share updates or promotions
• Process orders and returns using the internal order management system
• Liaise with logistics, sales, and technical departments to resolve customer issues
• Provide product guidance and troubleshooting support for white goods
• Maintain accurate records of all customer interactions and feedback
• Highlight recurring issues and recommend improvements to enhance service quality
• Assist account managers with client communications and regular updates

• Previous experience in a customer service role, preferably in a B2B or technical environment
• Strong verbal and written communication skills
• Ability to handle multiple tasks and prioritise effectively
• Proficiency in CRM systems and Microsoft Office Suite
• Knowledge of white goods or similar technical products is advantageous
• A proactive, solution-oriented approach

• Competitive salary and benefits
• Opportunities for professional growth and training
• A collaborative and supportive working environment
• Employee discounts on products