Customer Service Agent

This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

Client Details

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Provide customers with detailed information about the organisation's services.
• Resolve customer complaints and issues with a positive and professional approach.
• Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
• Assist in identifying process improvements to enhance the customer experience.
• Deliver consistent and high-quality service in line with organisational standards.
• Support administrative tasks related to customer service as needed.

Profile

A successful Customer Service Agent should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively and prioritise workload.
• Attention to detail and accuracy in record-keeping.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in using standard office software and customer service tools.

Job Offer

• A competitive salary of £25,000
• Monday to Friday working hours: 8:30 am to 5:00 pm.
• Permanent position within a well-regarded organisation.
• An opportunity to work in Brighton, a vibrant and lively location.
• A supportive and collaborative team environment.

If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.