Customer Service Agent

Company : Recruitability Ltd

Job Type : Full Time

Bishop's Stortford, Hertfordshire

Number of Applicants

000+

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Job Description - Customer Service Agent

Job Title: Customer Service Agent – Office Based

Loction: Near Bishop’s Stortford

Salary: £25,440 per annum

Contract: Full time / Permanent

Join a supportive, friendly team in a growing business that puts its people first! This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and being part of a collaborative environment.

About the Role:
You’ll be joining a busy customer service team where no two days are quite the same. Your main duties will include:

Responding to customers primarily via Live Chat
Sending and replying to emails (customers and internal teams)
Handling customer queries efficiently and professionally
Liaising with 3rd party couriers – creating labels, checking deliveries
Seeking management authorisation for specific claims
Placing orders for special-order items
Keeping up to date with stock levels and availability

What’s in it for you:

A welcoming and supportive team
Great office culture in a well-established business
After 12 months, you’ll become part of our Employee Ownership scheme, with access to quarterly tax-free bonuses based on company performance and a shareholding stake in the business

Who we’re looking for:

Someone confident communicating via Live Chat and email
Strong organisational skills and attention to detail
Proactive, team-oriented, and eager to learn
Previous customer service experience would be a bonus but is not essential – training will be provided

Package:

Salary: £25,440 per annum
Working Hours: Monday – Friday, 8:30am – 5:30pm (currently finishing at 5pm with a half-hour lunch)
Annual Leave: 28 days including bank holidays
Other Benefits: Free on-site parking, Employee Ownership scheme (after 12 months) with quarterly tax-free bonuses and a shareholding stake in the business

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Original job Customer Service Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Agent

Job Description - Customer Service Agent

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