Customer Service Agent

Customer Service Agent required for a local airline support company. We are looking for someone to join their expanding Customer Service department.

HOURS: 08.30am - 5.30pm Monday to Friday

You will play a pivotal role in delivering outstanding customer support with tracking items and real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.

Responsibilities:

• Registering and processing new claims
• Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
• Maintain a professional and positive tone in all interactions.
• Working through customer queries
• Online live chat
• Raising orders for special items
• Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
• Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
• Liaising with management on claims

Requirements:

• Previous experience (not essential) or in a similar customer service role.
• Excellent written communication skills with strong grammar and typing proficiency.
• Customer-focused mindset with the ability to empathise and understand customer needs.
• Quick thinker with the ability to multitask and manage simultaneous customer chats.
• Familiarity with CRM systems and live chat software.
• Strong skills in: Microsoft and spreadsheets
• Good English literacy
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.