Customer Service Agent

Customer Service Agent

Are you a customer focused individual who consistently works to a high level of service?

We are supporting a well-established company based in Waltham Abbey with recruiting for a Customer Service Agent on a permanent basis. The salary is paying £25k per annum and the hours are Monday to Friday, 9am-5:30pm. This is initially a fully office-based position, however the client can offer hybrid working following a successful probation and full training will be provided.

Duties will include:

• Handling both inbound and outbound calls from new and existing customers
• Managing an inbox and responding to email queries regarding debt repayment
• Processing, negotiating, and agreeing payments for customers
• Logging calls and updating notes and account details onto the database
• Supporting general office ad hoc tasks to when required to ensure smooth running of the office

This role involves dealing with customers debt and personal reasons so you must be empathetic and can handle difficult calls. You must have previous contact centre environment, with strong attention to detail and good IT skills using Microsoft Word, Excel, Outlook, etc.

If you are a quick learner who enjoys talking to people, then this is the role for you!

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.