Customer Service Agent

Right Now Group are currently recruiting for a Freight Customer Service Agent for a Large Airline GSA based in the Heathrow Area. The ideal candidate will come from a previous background within Freight / Cargo that are looking to join a reputable company and progress in their career.

Job Duties Freight Customer Service Agent:

• Working within the customer services team in which you will be working alongside some of the most reputable Freight Forwarders & Airlines in the industry.
• Handling client enquiries via phone, email and online portal.
• Booking aircraft space for clients and to provide the best price and transit time.
• liaising with the sales team about lapsed and existing accounts.
• Ensure that all airline requirements are handled correctly in accordance with client requirements.
• handle critical issues and ensure the accurate processing of freight documentation with all customer airline operational procedures.
• Liaise with clients regularly to undertake permanent bookings.
• Ensure that the in-house system is kept up to date.

Candidate Requirements for a Freight Customer Service Agent:

• Minimum of 1 year's experience within Freight in some kind of capacity.
• Effective communicator for all methods of communication.
• positive and friendly attitude.
• ability to be able to work independently will be key in this role

Additional Details Freight Customer Service Agent:

Shift: Monday - Friday

Hours: 09:00 - 17:30

Salary: £26,000 - £30,000

SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS