Customer Service Agent

Customer Service Advisor

Location: Southend-on-Sea, Essex
Hours: Monday to Friday with a Saturday on a rota basis

About the Role

We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service.

Key Responsibilities

* Act as the first point of contact for customers via telephone and email.

* Deliver a professional, friendly and efficient customer experience.

* Accurately record and update customer information on internal systems.

* Respond to customer enquiries and provide timely updates.

* Liaise with internal departments to ensure queries are resolved efficiently.

* Work to agreed service standards and performance targets.

About You

* Previous experience in a customer service or call centre environment.

* Excellent communication and listening skills.

* Strong attention to detail and accurate data entry skills.

* Confident using computer systems and learning new processes.

* A positive, proactive approach with the ability to work as part of a team.

* Well organised and able to manage a busy workload
Only candidates based in UK and eligible to work in UK are allowed