Customer service agent

Our client is a leading supplier of industrial shelving units, who offer a range of storage solutions ranging from heavy duty warehouse & industrial shelving to metal racking, garage shelving & workbenches.

Based in central Chelmsford, Essex we are looking to recruit a candidate to join the Customer Service team.

We are looking for a candidate who can offer the following:

* Advising customers on our range of storage solutions for home & business

* Processing order over the phone

* Resolving delivery issues and tactfully dealing with non-positive enquiries

* Replying to enquiries via email, live chat and over the phone

* General administrative task

* Continually develop and increase product knowledge.

The personal skills we are looking for:

* Able to work on own initiative and as part of a team.

* Experience in call handling.

* Positive, can-do attitude.

We are ideally looking for a candidate who is local to the Chelmsford area and who is looking for a full-time, permanent role.

Benefits:

* Casual dress

* Employee discount

* Free parking

* On-site parking

Full time position, working Monday to Friday; no weekends, 8 hours per day

Offering a salary in the region of £26,000. This position is office based with no remote or hybrid working available