Customer Service Agent - Complaints

An exciting opportunity has arisen for a dedicated and professional Customer Service Agent to join the complaints team at a prestigious, globally recognised luxury automotive brand. The successful candidate will be responsible for managing and resolving customer concerns, delivering service excellence in line with premium brand expectations.

Client Details

Customer Service Agent - Complaints, Theale: This client is a renowned manufacturer of high-performance vehicles, known for combining cutting-edge technology with timeless design. With a rich heritage and a loyal customer base, the brand is synonymous with innovation, luxury, and precision engineering. They are committed to delivering an exceptional experience across every customer touchpoint.

Description

Customer Service Agent - Complaints, Theale:

• Handle escalated complaints from customers with professionalism and empathy.

• Investigate complex customer issues and provide timely, fair resolutions.

• Liaise with dealerships, technical teams, and other departments to resolve complaints effectively.

• Maintain accurate records of all interactions and resolutions in the CRM system.

• Ensure all communication aligns with brand tone and values.

• Monitor complaint trends to identify areas for service improvement.

• Deliver feedback and recommendations to internal teams based on customer insights.

• Work to service-level agreements while upholding high standards of customer care.

Profile

Customer Service Agent - Complaints, Theale:

• Previous experience in a complaints handling or customer service role is essential.

• Strong written and verbal communication skills with a high level of professionalism.

• Confident managing difficult conversations with empathy and resilience.

• Detail-oriented with excellent problem-solving abilities.

• Able to work under pressure and prioritise a varied workload effectively.

• Passionate about delivering exceptional service and brand loyalty.

• Proficient in Microsoft Office and experienced using CRM systems.

• A genuine interest in the automotive sector or premium consumer brands is desirable.

You will be available to work one weekend in about 6.

Job Offer

Salary of circa £27,000 plus excellent package