Customer Service Analyst

Role: Customer Service Analyst
Location: Guiseley, LS20
Salary: £25,000 - £27,000 per annum
Hours: Monday - Friday, 9:00 AM - 5:00 PM
Hybrid Working: 2 days per week from home (after probation)
 
About Our Client:
Our client a dynamic, rapidly expanding company in Guiseley, is seeking an experienced Customer Service Analyst to join their growing team. This is a fantastic opportunity to become an integral part of a forward-thinking business and play a pivotal role in their internal growth.
 
The Role:
As a Customer Service Analyst you will ensure accurate information is held on internal systems, monitor the quality of data provided by the customer and industry to ensure accurate billing. If you are a problem solver with a strong drive to succeed, and you possess exceptional communication skills, we would love to hear from you.
 
Key Responsibilities:

• Liaising with clients in a continual professional and proactive manner to support with the process of product installations, removals, and relocations.
• Managing the resolution of queries relating to data quality, technical data, and industry requirements & regulations.
• Maintain customer relationships and manage expectations.
• Assisting with product roll out for clients.
• Monitoring the quality of client data and taking appropriate action where corrections are required.
• Working with third parties to ensuring successful outcomes.
• Investigating and correcting discrepancies.
• To ensure accurate data is held within internal systems.
• Partnering with third parties to resolve issues.

Skills required:

• Proven experience in a customer focused based role.
• Excellent IT Skills
• Data and analytical skills
• Ability to work on own and also as a team player
• Ability to communicate effectively and professionally, to ensure client satisfaction.
• Self-motivated and focused.
• Meet expectations and standards of quality.
• Able to resolve queries.
• Taking a proactive approach to objectives, with personal drive and initiative.
• Confident in presenting and contributing ideas to colleagues in relation to improvements for business processes.

Why Work for Our Client?

• Rapidly expanding company with fantastic career progression opportunities
• Ongoing training and development provided
• Hybrid working – 2 days per week working from home after probation
• 25 days holiday plus bank holidays
• Health and Wellbeing Programme
• A supportive and dynamic team environment
• Offering a salary of £25,000 - £27,000 per annum

Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.
 
Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.