Customer Service & Acquisitions Lead – 3 Month Contract

Summary

Responsibilities

Customer Acquisition & Business Development

• Generate new customer leads through research, referrals, networking, events, and digital channels.
  


• Build and manage a pipeline of prospective customers.
  


• Contact potential customers and identify suitable service solutions.
  


• Convert qualified leads into new customers.
  


• Support the achievement of customer growth and acquisition targets.
  

Customer Service & Account Management

• Deliver a professional and responsive customer experience.
  


• Manage customer enquiries, complaints, and service requests.
  


• Act as a key point of contact for customers.
  


• Build and maintain positive customer relationships.
  


• Contact customers regarding contract renewals and available options.
  


• Support customer retention and satisfaction initiatives.
  

Customer Administration & Finance Support

• Set up new customer accounts.
  


• Raise invoices and process customer payments.
  


• Maintain accurate customer records and account information.
  


• Reconcile payments received through various payment methods.
  


• Support credit control activities and follow up on outstanding payments.
  


• Coordinate customer departures and equipment returns where required.
  

Reporting & Performance Monitoring

• Produce reports and dashboards relating to customer performance and acquisition activity.
  


• Monitor service delivery and customer growth metrics.
  


• Analyse customer data and identify areas for improvement.
  


• Support audit requirements and compliance activities.
  


• Assist with business planning, scheduling, and service improvement initiatives.
  

Team & Business Support

• Work closely with operational, finance, and marketing teams.
  


• Contribute to process improvements and service enhancements.
  


• Assist with meeting coordination and business administration.
  


• Support the development of efficient customer service and acquisition processes.
  

Essential

• Experience in Customer Service, Customer Success, Account Management, Sales Support, Business Development, or a similar role.
  


• Strong customer relationship management skills.
  


• Excellent communication and interpersonal skills.
  


• Experience handling customer enquiries and resolving issues.
  


• Strong administrative and organisational abilities.
  


• Proficiency in Microsoft Office, particularly Excel and Word.
  


• Experience working with data, spreadsheets, and reporting information.
  


• Ability to manage multiple priorities and deadlines.
  


• Ability to work independently and as part of a team.
  


• Proactive and customer-focused approach.
  

Desirable

• Experience within telecommunications, broadband, digital technology, utilities, or a similar sector.
  


• Experience with customer onboarding processes.
  


• Experience with invoicing, payments, and account administration.
  


• Knowledge of customer acquisition and lead generation techniques.
  


• Experience producing management reports and performance data.
  


• Understanding of process improvement and service development.
  

Skills & Competencies

• Customer-focused and approachable.
  


• Confident communicator.
  


• Strong relationship-building skills.
  


• Results-driven and target-focused.
  


• Highly organised and detail-oriented.
  


• Problem-solving mindset.
  


• Ability to work collaboratively across teams.
  


• Flexible and adaptable approach.
  


• Strong administrative and analytical skills.
  

What's on Offer?

• £19.23 per hour (Umbrella)
  


• 3 Month Contract
  


• Location: Colchester
  


• Minimum 4 Days Per Week Office-Based
  


• Bi-weekly Pay
  


• Opportunity to join a growing digital connectivity business.
  


• Varied role covering customer service, account management, lead generation, onboarding, and reporting.
  


• Excellent opportunity for candidates with Customer Service, Sales Support, Business Development, Account Management, or Customer Success experience.