Customer Service and Claims Representative

Red Recruitment is recruiting a Customer Service and Claims Representative in Tewkesbury to join our client, an award-winning, fast-growing company working with some of the UK's leading brokers. This is a great opportunity to take your career to the next level with real progression. The salary for this position is £25,000 per annum.

You will be responsible for delivering a high level of excellence to customers, ensuring they are satisfied with the products, services and features.

You will be required to act with integrity, due care, skills and diligence.

Package for a Customer Service and Claims Representative:

• Salary: £25,000 per annum
• Hours: Monday - Friday, full-time
• Contract Type: Permanent
• Location: Tewkesbury

Key Responsibilities of a Customer Service and Claims Representative:

• Communicating with customers via various channels and providing high levels of customer service, and resolving customer queries
• Handling claims at the initial notification stage, liaising with key stakeholders where necessary
• Ensuring key customer service and claims metrics are achieved
• Supporting the customer service team leader with operational improvements
• Maintaining accurate and timely records, files, and databases to ensure data integrity and compliance with our Data Protection requirements

Key Skills and Experience of a Customer Service and Claims Representative:

• You should have experience in customer service and/or claims handling
• Being organised and proactive, with the ability to juggle multiple tasks, is required
• Having excellent communication skills with proven attention to detail is essential
• Ideally, you will be familiar with utilising CRM systems (Salesforce, Instanda, Xero experience would be advantageous)

If you are interested in this position and have the relevant skills required, please apply now!

Red Recruitment (Agency)