Customer Service & Community Manager
The Method Gym | Walton-on-Thames, Surrey
Hours: Approximately 20 hours per week
Working arrangements: Hybrid, with weekly in-person meetings and a regular presence at the gym.
About the Role
The Method Gym is an independent, community-led fitness facility focused on helping people build strength, improve fitness and feel part of a welcoming community.
We’re looking for a proactive, organised and commercially minded Customer Service & Community Manager to support our sales, member experience, social media and community engagement.
This is a varied, hands-on role for someone who enjoys working with people, takes ownership and understands how great customer service, consistent sales follow-up and strong community relationships help a business grow.
Key Responsibilities
Sales & Lead Management: Respond to enquiries, make follow-up calls, manage leads and help convert trial members and introductory offers into ongoing memberships.
Customer Service: Handle member queries, membership administration and customer communications, helping improve retention and the overall member experience.
Social Media & Content: Plan and schedule content across social media, capture the personality of the gym and showcase our members, coaches, classes and achievements.
Community & Events: Build member engagement, coordinate participation in fitness events such as HYROX, and organise community initiatives and challenges.
Marketing Coordination: Liaise with our external marketing company, coordinate campaigns and ensure leads are followed up and tracked.
Planning & Reporting: Maintain accurate records, track sales and engagement activity, report on agreed KPIs and identify opportunities to improve performance.
What We’re Looking For
Essential:
Excellent communication and organisational skills.
Confidence making sales calls and following up prospective customers.
A commercially minded, proactive approach with strong attention to detail.
Confidence using digital systems, spreadsheets, email and social media.
The ability to manage multiple priorities and work independently.
A genuine interest in fitness, wellbeing and building a positive community.
Desirable:
Experience in sales, customer service or lead generation.
Experience creating social media content or managing digital communications.
Experience coordinating events or community activities.
Experience with CRM, membership management or reporting systems.
Previous experience in a gym, fitness studio or service-led business.
What We Offer
Complimentary gym membership.
The opportunity to play a key role in the growth of an independent fitness business.
A welcoming, supportive team and the chance to make a genuine impact on our community.
The opportunity to get involved in classes, fitness events and community initiatives.
Working Arrangements
Approximately 20 hours per week on average, with flexibility to work remotely, at the gym or at our sister company’s office. Weekly in-person meetings and a regular presence at The Method Gym are required.
Interested?
If you’re organised, people-focused and commercially minded, and enjoy bringing together customer service, sales, social media and community engagement, we’d love to hear from you.
Join The Method Gym and help us attract new members, look after our existing community and create an outstanding member experience.
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