Customer Service And Complaints Administrator

Customer Service / Complaints Administrator

East Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based

We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.

If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.

The Role

Act as a first point of contact for customer queries via phone and email

Handle complaints and resolve issues in a professional, solutions-focused way

Build strong relationships with customers and deliver excellent service

Support with troubleshooting and resolving service-related queries

Assist with basic credit control and accounts-related tasks

Liaise with internal teams and external suppliers where needed

Process customer orders accurately and efficiently

Support onboarding of new clients

Maintain up-to-date and accurate customer records

What We’re Looking For

Experience in customer service and administration

Strong communication skills and confident telephone manner

Experience handling complaints and objection handling

Highly organised with strong attention to detail

Confident IT skills (MS Office and internal systems)

Able to work independently and as part of a team

What’s on Offer

£28,000 – £32,000 salary

Medical cover

Birthday off

28 days holiday (including bank holidays)

Supportive, collaborative working environment

Opportunity to develop within a growing business

35 hour working week with an early finish Friday! 

If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you
Only candidates based in UK and eligible to work in UK are allowed