Customer Service & Internal Sales Coordinator

Customer Service & Internal Sales Support – Step Up Your Career in a Growing Business!
Location: Nottingham - Easily commutable from North Nottingham, Derby, Ilkeston, Heanor, and surrounding areas.
Job Type: Full-time, Permanent
Salary: £25,000 - £30,000
Working Schedule: Monday – Friday 8am-4pm or 8.30am - 4.30pm or 9am – 5pm flexible across those times (Office based)

Are you ready to take that next exciting step in your career? This is your chance to join a vibrant, fast-paced business where you’ll be right at the heart of the action – without being in a sales role.

This isn’t a sales position – instead, you'll be a key support to our Sales Account Managers, handling the vital administration and customer service tasks that keep everything running like clockwork. You’ll be joining a friendly, sociable team where development is encouraged, and your contribution really matters.

This role would also be ideal for someone with an interest or background in purchasing, procurement, or supply chain, especially if you've had experience dealing with orders, logistics, or coordinating with suppliers. It’s a fantastic opportunity to build on those skills in a new and exciting direction, in a role that still gives you great exposure to the operations side of a manufacturing business.

What You’ll Be Doing:

• Acting as the go-to support for our Sales Account Managers – helping them succeed while you shine in your own right
• Handling customer enquiries – no cold calling, just excellent service and relationship-building
• Processing customer orders, credits, and invoices accurately and efficiently
• Managing customer accounts in the ERP system and keeping all data up to date
• Coordinating with internal departments to ensure smooth delivery and order fulfilment
• Assisting with resolving customer complaints when needed
• Following up on enquiries and helping maintain a high standard of service
• Playing a key role in supporting both customers and internal teams
• Proactively contacting customers to ensure their business needs are met
• Obtain, evaluate and process all relevant information to handle product and service enquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Manage customers' accounts within the ERP system
• Keep records of customer interactions and transactions

What You’ll Bring:

• Previous customer service experience in an office setting
• Any previous exposure to purchasing, procurement, or supply chain functions would be a bonus
• Strong organisational skills and high attention to detail
• Confident written and verbal communication skills
• A proactive mindset and willingness to get stuck in
• Comfortable using Microsoft Office, especially Outlook, Excel and Word
• Previous experience within a manufacturing environment is advantageous
• Basic Microsoft Office skills (especially Excel, Word & Outlook)
• Good attention to detail with the ability to work in an organised and accurate way
• Positive approach to customer services
• Enthusiastic & willingness to learn

What’s In It for You?

• Bonus & profit-sharing opportunities
• 25 days holiday + bank holidays
• Company pension & life insurance
• Flexible hours: 8am–4pm or 9am–5pm
• Free on-site parking
• A lively, welcoming workplace that’s buzzing with energy and potential
• Ongoing career progression and development opportunities
• Fantastic training and support available to help you succeed in the role

This is more than just a job – it’s a brilliant opportunity for someone who enjoys variety, thrives in a team, and wants to grow in a dynamic business that values your support and dedication. Whether you’re coming from customer service, procurement, or operations, this could be your ideal next step.

Apply now for immediate consideration and bring your skills to a team that truly values them!