Customer Service & Logistics Coordinator

We're looking for a Customer Service & Logistics Coordinator to join a dynamic team and ensure the smooth handling of customer shipments from booking's to delivery.

Key Responsibilities:

• Review and proactively track PODs (Proof of Deliveries) to ensure timely delivery

• Investigate and resolve misrouted or lost shipments

• Handle all incoming customer calls with confidence and professionalism

• Accurately complete daily and monthly logistics and service reports

• Make bookings using our in-house systems efficiently

• Address customer queries or direct them to appropriate departments promptly

• Liaise with domestic and international agents and managers to ensure shipment updates are communicated to clients

• Build and maintain strong relationships with key account clients

• Assist in the coordination and execution of distribution projects as needed

• Provide accurate quotations to clients and source special service options when required

• Understand and advise on key customs procedures and export requirements

Key Skills:

• Strong communication skills and a customer-first mindset

• Experience in logistics, freight, or a similar operations-focused environment

• Ability to multitask and work efficiently under pressure

• Confident using internal systems and reporting tools

• A team player with initiative and attention to detail

• Knowledge of international shipping processes and customs requirements (preferred)
  
  Monday to Friday 9.00-18.00pm