Customer Service & Logistics Coordinator

Job Title: Customer Service & Logistics Coordinator
Location: Trafford Park
Salary: £27,000- £30,000 per annum (depending on experience
Shifts: Monday-Friday 8am-4pm
Type: Permanent

Due to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service.

This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements.

The Role:

• Ensure customer requirements and service standards are consistently understood and met across the organisation.
• Uphold company values for customer relationship management and service excellence in all client interactions.
• Identify and implement opportunities for service improvements within the department and across the wider business.
• Process domestic, European, and international sales orders in the company's ERP system, ensuring order confirmations are issued promptly once dispatch dates are agreed with production.
• Respond to customer enquiries and orders within agreed timescales
• Prepare and verify transport documentation in compliance with relevant regulations
• Plan deliveries with consideration for cost efficiency, order consolidation, and customer requirements.
• Maintain and update stock management and consignment records, ensuring accurate invoicing and adequate distributor stock levels to meet market demand.
• Build and maintain relationships with suppliers and logistics providers, negotiating freight rates and sourcing new partners where necessary.
• Assist sales teams with tasks such as sample preparation, marketing material dispatch, reporting, forecasting, and basic quotations.

The candidate:

• Experience of UK export order processing and documentation management within a manufacturing company is essential
• Strong communication skills, both written and verbal
• Minimum of 5 GCSE's including Maths and English
• Proficient in Outlook, Excel and Word

Benefits:

• Quarterly profit sharing incentives
• 25 days holiday + 8 Bank holidays
• Training and development opportunities
• Social events
• Pension scheme

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