Customer Service & Logistics Team Leader

Customer Service & Logistics Team Leader

📍 West Sussex | 💰 Competitive Salary DOE | 💼 Permanent

We're recruiting a Customer Service & Logistics Team Leader to join a growing business supporting customers across the UK and international markets.

This is a varied, fast-paced role where you'll lead an established team of three, oversee customer orders from receipt to delivery, coordinate logistics and exports, and ensure exceptional service standards are maintained across the business.

What You'll Be Doing

Leading, coaching and supporting a team of 3 customer service professionals
Managing customer orders from receipt through to fulfilment
Coordinating with warehouse, purchasing and logistics teams
Handling export documentation and international shipments
Managing courier relationships, deliveries and shipment queries
Prioritising workloads and resolving escalated customer issues
Driving process improvements and operational efficiency

What We're Looking For

✔ Customer service, order management or sales support experience

✔ Logistics, supply chain, distribution or export experience

✔ Previous team leadership, supervisory or coaching experience

✔ Strong organisational skills and attention to detail

✔ Experience working in a busy, fast-paced environment

✔ Excellent communication and relationship-building skills

What's On Offer?

Competitive salary
22 days holiday + bank holidays
Pension scheme
On-site parking

If you're a customer-focused leader with experience in logistics, supply chain or order management and are looking for your next challenge, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Only candidates based in UK and eligible to work in UK are allowed