Customer Service & Operations Assistant

Customer Service & Operations Assistant

£28,000

Birmingham City Centre

Fully Office Based, Monday-Friday, 9am-5pm

We're looking for a friendly, organised and customer focused individual to join a growing team in the heart of Birmingham.

This is an opportunity to become a key part of a highly respected learning and professional development organisation that genuinely puts people first. You'll be supporting learners, employers and colleagues throughout their journey, building relationships, solving problems and helping to create an exceptional customer experience.

Whether your background is in customer service, retail, hospitality, reception, office administration or client support, if you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Why This Role?

No two days are the same here, you will be the person welcoming learners into the centre, helping employers find the right training solutions, supporting apprentices through onboarding, answering enquiries, coordinating courses, working closely with skills coaches, and making sure everything runs smoothly behind the scenes.

For many learners, you'll be part of their journey for several years. You'll get to know people by name, build lasting relationships, and become someone they trust and rely on.

You will be joining a small, close-knit team and have opportunities to get involved in a wide variety of projects to develop your career as the business continues to grow.

What You'll Be Doing

Customer Service & Relationship Building

Acting as the first point of contact for learners, employers and clients
Handling enquiries via phone, email and face-to-face interactions
Building strong relationships with students, line managers and employers

Learner & Apprenticeship Support

Carrying out eligibility checks and collecting required documentation
Booking learners onto the correct courses and programmes
Liaising with skills coaches and making amendments where required

Operations & Administration

Managing shared inboxes and responding to enquiries
Producing reports and maintaining trackers
Assisting with course materials and classroom preparation

What We're Looking For

Essential

Previous administration experience
Customer-facing experience in retail, hospitality, reception or client services
Confidence speaking with a variety of people over the phone, by email and face-to-face
Experience managing multiple priorities in a busy, fast-paced environment
Strong organisational skills and attention to detail
Excellent communication skills, both written and verbal
A proactive and positive attitude

Nice to Have

Experience within education, training or apprenticeships
Experience supporting learners or students

What's On Offer?

£28,000 salary
25 days annual leave plus bank holidays
Additional Christmas shutdown days on top of annual leave
Private medical insurance after probation
8% pension contribution
Genuine opportunities for progression as the team continues to grow

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Only candidates based in UK and eligible to work in UK are allowed