Customer Service and Operations Coordinator

Job Overview

We are seeking an exceptional Customer & Operations Coordinator to act as the central role between our clients, service teams, suppliers, and leadership. This is a pivotal role within our organisation, requiring a confident, highly organised professional with outstanding communication skills and a proven track record of managing complex administrative and operational tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for all incoming calls and general email enquiries, delivering a professional and solutions-focused experience.
• Proactively manage client relationships, acting as a trusted liaison between customers, service engineers, and management.
• Draft and send professional correspondence, proposals, and service communications to existing and potential customers.
• Coordinate all service calls, breakdowns, and preventative maintenance visits, ensuring minimal customer downtime.
• Manage the service bookings schedule for both UK and Belgium operations, including written confirmations and schedule changes.
• Liaise with external contractors, suppliers, and internal teams to ensure seamless execution of service work.
• Oversee the timely collection, review, and distribution of Field Service Reports (FSRs) and maintain accurate service records on company systems.
• Manage procurement for non-contract work, including sourcing suppliers, raising quotations, and processing orders in line with company policy.
• Maintain and update all company records, databases, and operational documentation.
• Oversee MOTs, servicing, and maintenance schedules for company vehicles, ensuring full compliance.
• Coordinate hotel, transport, and travel arrangements for staff and visitors.
• Provide PA support to Directors and operational assistance to the Finance Manager.

Experience

• Proven experience in a senior administrative, service coordination, or operations support role.
• Exceptional communication skills (written and verbal) with a strong customer service mindset.
• Highly organised, detail-oriented, and able to manage multiple priorities with accuracy and efficiency.
• Proficiency with MS Office and CRM/ERP systems.
• Ability to work independently, exercise sound judgment, and take ownership of outcomes.

Hours:

• Monday to Friday 9am to 17:30pm

Location:

• Fully Office Based in Leighton Buzzard