Customer Service And Operations Coordinator

About Us:
Your Retreats Limited is a leading lodge manufacturer specialising in high-quality, custom-built lodges designed for comfort and durability. We are committed to delivering exceptional products and outstanding customer service, ensuring our clients’ experiences exceed expectations.

Job Summary:
We are looking for a proactive and organised Customer Service And Operations Coordinator to manage post-sales customer support, administrative tasks, and internal resource coordination. This role ensures smooth operations, excellent client satisfaction, and effective coordination across all teams.

Key Responsibilities:

• Manage after-sales support, including client inquiries, service requests, and issue resolution.
• Coordinate lodge deliveries and siting teams
• Maintain accurate records of customer interactions, service reports, and follow-ups.
• Handle administrative tasks such as documentation, scheduling, and reporting.
• Organise and allocate resources effectively to support operations.
• Assist management with workflow planning and process improvement initiatives.
• Monitor KPIs and report on operational efficiency and customer satisfaction.

• Proven experience (3+ years) in after-sales support, operations coordination, or administrative roles, ideally in manufacturing or related industries.
• Strong organisational, multitasking, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Comfortable using MS Office. Experience with ERP or CRM systems is a plus.
• Ability to work independently, prioritize tasks, and coordinate across multiple teams.
• A diploma, certificate, or relevant degree or training in business administration, operations, logistics, or manufacturing is an advantage but not required.

Be part of a growing company specialising in luxury and custom lodges.

Work in a dynamic environment with exposure to multiple operational functions.

Opportunities for professional growth and career development.

A creative and collaborative work environment.

The chance to work on unique, high-end lodge projects.

28 days holiday including bank holidays

Company Pension

Enjoyable place to work

£26,000-£30,000 per annum