Customer Service & Order Management Specialist

Customer Service & Order Management Specialist

Salary: Up to £39,000 per annum (depending on skills and abilities)

Permanent role

Location: Wrexham

Working hours:  Monday to Friday - 08:30-16:30

Additional benefits:

Hybrid opportunity available after 6 months' probation (2 days at home and 3 in office)
Company bonus (5% of annual salary) - based on performance and company performance.
25 days holiday plus bank holidays (shutdown over Christmas week)
Pension - 5% employer contributions
Bupa Healthcare

The role:

Out client is recruiting a Customer Service & Order Management Specialist to work within the aerospace industry providing a challenging, rewarding and international work environment in a globally operating Group . 

Responsibilities of the Customer Service & Order Management Specialist:

Oversee customer orders from initial entry through to invoicing, ensuring accuracy, compliance, and timely processing
Serve as the primary point of contact between customers and internal teams, including planning, logistics, and quality
Maintain accurate customer master data, ensuring consistency with pricing structures and contractual agreements
Manage customer portals, including order uploads, KPI reporting, and documentation handling
Support complaint resolution, rebates, and deductions in collaboration with relevant teams
Ensure all export documentation and compliance requirements are complete and accurate
Track and enhance customer KPIs using data-driven insights and proactive issue resolution
The Candidate

The successfully appointed Customer Service & Order Management Specialist will have the following skills and abilities:

Background in customer service or supply chain or order management would be beneficial.
Working knowledge and understanding of ERP systems (e.g. SAP) would be useful.
 Strong understanding of export compliance, documentation, pricing, invoicing, complaint handling, and deduction processes. Proven experience managing complex orders, tracking and reporting KPIs, and working with units of measure, conversion rates, and shipping documentation.
Fluent in English (both written and spoken); additional language skills (French, Spanish, or German) are advantageous.
Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles: Export Compliance, Shipping Documentation, Trade Compliance, Invoice Processing, Contract Compliance, Documentation Management, Supply Chain Coordination, Logistics Coordination, Demand Planning Support, Order Processing, End-to-End Order Lifecycle Customer Service, Order Management, Customer Relationship Management, Account Coordination, Stakeholder Management

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to contact us to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

CWOIND01
Only candidates based in UK and eligible to work in UK are allowed