Customer Service & Parts Administrator

Customer Service & Parts Administrator

Location: Peterborough
Hours: Monday to Friday, 8:00am – 5:00pm
Salary: £30-32K per annum

Overtime: Some Saturday work required during peak periods, paid at the overtime rate.We are looking for a reliable, organised, and customer-focused Parts Administrator to join our busy team in Peterborough. This is a varied role that combines administration, customer service, and occasional warehouse support.Customer service is key to this position. You will be an important point of contact for our customers and clients, ensuring enquiries are handled professionally, orders are processed accurately, and customers receive a high level of service at all times.Key Responsibilities
Processing and administering parts orders
Entering, updating, and tracking Proof of Delivery (POD) information
Liaising with customers and clients by phone and email, providing excellent customer service
Building and maintaining positive relationships with customers and ensuring their needs are dealt with promptly
Responding to customer enquiries and resolving issues in a professional and helpful manner
Managing administrative tasks accurately and efficiently
Assisting with packing parts when required to support the warehouse team
Working closely with colleagues to ensure smooth day-to-day operations
Supporting the wider team as required during busy periodsAbout You
Customer service focused with a professional and friendly approach
Excellent telephone manner and strong communication skills
Confident dealing with customers and clients by phone and email
Good IT skills, with confidence using Microsoft Office and computer-based systems
Organised, accurate, and able to manage multiple tasks
Flexible and willing to support different areas of the business when needed
Able to work well under pressure in a busy environment
Professional, reliable, and a positive team player
Previous experience in a parts, logistics, administration, or customer service role would be an advantageWhat We Offer

Regular pay reviews, providing the opportunity for salary progression
Monday to Friday working hours (8:00am–5:00pm)
Overtime paid for Saturday work during busy periods
A supportive and friendly working environment
Opportunity to become a valued member of a growing team
The opportunity to develop your skills and progress within the businessIf you are organised, customer-focused, and enjoy providing excellent service in a fast-paced environment, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed