Customer Service & Sales Administrator

The business is looking for a Customer Service & Sales Administrator to join their friendly team., this permanent position is ideal for someone who is solutions focused with a can do attitude and passionate about Customer Service.

Client Details

My client, a well established FMCG business based in Halifax known for its commitment to quality and innovation. With a strong presence in the market, the company offers a supportive and engaging environment for its employees.

Description

• Act as the first point of contact for customer enquiries via phone and email.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals).
• Maintain customer records, pricing, and product information.
• Support the Sales Team with quotations, sales reports, and account management.
• Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders.
• Handle customer complaints and returns in a professional and timely manner.
• Monitor and follow up on back orders or delays, providing proactive communication to customers.
• Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE.
• Liaise with freight forwarders, couriers, and customs agents to organise shipments.
• Track international shipments and resolve any delays or customs issues.
• Maintain accurate records of export activities for audit and compliance purposes.

Profile

As a Customer Service & Sales Administrator you will have :

• Previous experience in a distribution or FMCG environment.
• Strong communication and problem-solving skills.
• Proficiency with SAGE 200 would be highly desirable.
• An organised approach to managing tasks and priorities.
• A keen eye for detail and a proactive mindset.
• Ability to work effectively both independently and within a team.
• A genuine interest in delivering high-quality customer experiences.

Job Offer

• Competitive salary ranging from £24,000-£28,000
• Annual bonus scheme rewarding performance.
• Private medical coverage and life assurance (2x annual salary).
• Employee Assistance Programme (EAP) for wellbeing support.
• Monthly allowance of two cases of beer and free pint Fridays.
• Discounted products.
• Inclusive and collaborative company culture.

Please note this is a fully office based role.