Customer Service & Sales Consultant (Accommodation))

Our client, a property business based in Nottingham, are looking for an outgoing and chatty candidate initially for a 6 month fixed term contract. This will very likely turn into a permanent role.

Client Details

Our client is an accommodations company affiliated with higher education. They are a large, fast paced company who pride themselves on being a great employer. This is an office based role throughout the summer, but from October onwards it becomes hybrid (2 days office 3 days home)

Description

Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure.
Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team's monthly reporting requirements.
Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets.
Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings to prospective residents, ensuring an excellent customer experience throughout.
Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries.
Provide support to the student room allocations process as required.
Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements.

Profile

A successful Customer Service & Sales Consultant (Accommodation) should have:

Previous experience in customer service or sales within the property industry is highly advantageous.
Strong communication and problem-solving skills to effectively address client needs.
Proficiency in using CRM systems or similar software for managing bookings and customer interactions.
The ability to work collaboratively in a team-oriented environment.
A customer-focused mindset with an eye for detail and accuracy.Job Offer

A fixed-term contract with a competitive salary ranging from £26,000 to £27,000 per annum.
Opportunities to work in the vibrant city of Nottingham within the property industry.
Engage in a role that offers variety and the chance to make a real impact on customer satisfaction.
Join a supportive team environment with a clear focus on achieving shared goals.If you are ready to take the next step in your career as a Customer Service & Sales Consultant (Accommodation), we encourage you to apply now
Only candidates based in UK and eligible to work in UK are allowed