Customer Service and Sales Executive

Time Recruitment are representing a growing insurance brokerage who value their employees and believe in creating a supportive and inclusive work environment. They offer a competitive salary, excellent benefits package, and opportunities for career progression.

• Competitive Salary & Bonus - £25,000 basic, with OTE of £30,000
• Hybrid Working - Enjoy flexibility with a mix of home and office-based work
• 25 Days Holiday - Plus bank holidays for a great work-life balance
• Casual Dress Code - Feel comfortable at work every day
• Clear Career Progression - Structured development opportunities
• Free Onsite Parking - Easy and stress-free commuting
• Social Events - Team activities and company events to keep work fun
• Enhanced Maternity & Paternity Pay - Supporting you through life's important moments
• Employee Assistance Programme - Mental health and well-being support when you need it

We are looking for a Customer Service & Sales Executive to join our dynamic team in Manchester. This role involves delivering exceptional service to new and existing customers, handling inbound and outbound calls, converting new business, and retaining existing clients. You will be responsible for ensuring a seamless customer journey, resolving queries, and achieving individual and team targets.

• Provide outstanding customer service through inbound and outbound calls.
• Convert new business opportunities and retain existing customers.
• Handle customer enquiries, renewals, and complaints professionally.
• Sell and cross-sell products to maximise sales opportunities.
• Work towards and exceed sales and service KPIs.
• Stay up to date with product knowledge and regulatory requirements.
• Accurately record customer interactions and maintain compliance standards.
• Ensure fair customer treatment, delivering clear and understandable information.

We are a market-leading company with a strong reputation for delivering exceptional service. Our success is driven by our passionate and dedicated team, who work together to provide tailored solutions for our customers. We foster a supportive and collaborative culture, where employees are encouraged to grow and develop.

We are seeking a motivated and customer-focused professional with a passion for sales and service.

• Proven experience in a customer-facing call centre role.
• Strong sales skills within a regulated environment.
• Ability to meet and exceed targets and service level agreements.
• Excellent communication and rapport-building skills.
• Team player with a proactive and results-driven mindset.

• Experience working across multiple brands.
• Previous experience within financial services.
• Knowledge of insurance policies and industry regulations.
• Proficiency in Microsoft Office applications.

If you're looking for a rewarding career in a fast-paced, customer-focused environment, we'd love to hear from you! Click Apply Now and take the next step towards joining our fantastic team.