Customer Service & Sales Lead

Are you in a Customer Service role but you're looking for a job with more responsibility? Or perhaps you are already supporting with the sales process but you're looking for more growth opportunity? We are looking for an ambitious individual to join our successful and rapidly growing client.

This role requires a versatile individual with strong communication and negotiation skills, who can assist with a wide range of inquiries. The ideal candidate will be sales, customer-focused, adaptable, and able to handle a dynamic fast-paced environment.

The package:

• Competitive salary up £30,000.00 - £35,000.00 per annum
• 12% annual performance bonus
• Up to 6% pension contribution
• 25 days leave, plus bank holidays (increasing to 28 days after 5 years' service)
• Life insurance
• £600 annual personal development budget
• Regular staff events
• Opportunities for career growth and development.

Key Responsibilities

• Contact customer and clients either by phone or email to discuss their requirements
• Prospecting for new clients, generating leads, and converting them into customers
• Managing customer/ client relationships, and achieving sales targets
• Working closely with marketing and other teams to align sales efforts and ensure a cohesive customer experience
• Following up with customers after sales to ensure satisfaction and address any issues
• Maintaining accurate customer records, sales data - updating CRM salesforce
• Maintain and update tracker spreadsheets effectively - looking at process and streamlining
• Provide administration and customer services support to the Senior Planner and project co-ordinators

Key Requirements

• Understanding of sales processes, techniques, and best practices
• Verbal communication skills, including active listening, for confidently and clearly resolving queries
• Written communication and accurate typing skills
• Organisation skills for managing multiple customer queries simultaneously
• Problem-solving skills for resolving complex customer queries
• Keen to develop and grow your career

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.